Faq

BrokerCoin is your cryptocurrency agent, who wants to facilitate all the work of buying/selling cryptocurrencies, as well as advising you on the investment of the different cryptocurrencies. Always with the quality, security and personalized attention that our clients need. We are a serious and committed company, registered with the CIF and headquartered in Spain, Palma de Mallorca, (Balearic Islands). If you want to know more about BrokerCoin, visit the 'About us' tab.

Our CEO has experience in cryptocurrencies since 2013 and is a user who has a solid reputation in one of the main local platforms for the purchase / sale of bitcoins worldwide. It has more than 3000 transactions made to more than 1000 users in a satisfactory manner. You can visit his profile and comments here.

The idea of BrokerCoin was born in 2013, but is materialized in 2017, the result of work, and desire to provide the best experience and advice in the purchase of all types of cryptocurrencies to our customers. Because for us, each one of you are different.

However, in the initial screen and in the buy and sell tab, the purchase/sale bar will appear in which you will only have to put the amount of bitcoins or euros, which you want to buy or sell. When you click on buy or sell, the quick registration tab will automatically appear. Once done, you could make the purchase or receive the payment of your bitcoins, through the method you have selected. If you have any questions, do not hesitate to contact us.

BrokerCoin does not reserve bitcoins, ethereums, etc., until payment has been received, which must be made within the next 2 hours, since the purchase request is opened.

Of course!. From €50, you can make the purchase / sale. A bitcoin can be divided into much smaller parts, the smallest is called satoshi and is equivalent to 0.00000001 BTC.

BrokerCoin, is a company also committed to the security and laws of our country, that is the reason why in compliance with Law 10/2010, prevention of money laundering and financing of terrorism, it is necessary to be registered to operate on our website.

Due to Law 10/2010, if you wish to make purchase/sale transactions of more than €1,000, both inclusive, you will need to verify your account by sending a “selfie” photo of your ID to operate with higher amounts, without restrictions.

BrokerCoin takes security very seriously, it is an honest and noble company, which will always look after the security of its customers, as well as ours. Like when you go to the supermarket to buy with your card and your ID is required, to know that you are the person authorized to use that credit card you carry. BrokerCoin, you may be required to take a “selfie” photo with your ID, in front of your computer, on the BrokerCoin page making the purchase, to know that you are the one who authorizes the bank transfer, payment by card, bizum ...etc. Avoiding frauds and scams.

We try to process the received requests as quickly as possible. Specially in our customer service hours. In general, if the payment has been received correctly, it is usually processed on the same or next business day at the latest.

Some methods of payment for purchase/sale, have a limit on the part of the entity-intermediary bank, in addition to this, BrokerCoin strictly complies with the current laws in our country, as a result, there are limits to obey with the legislation on the prevention of capital money laundering.

No, for our safety and our customers security, BrokerCoin does not store bitcoins on it web server.

Yes, if you decide that BrokerCoin stores your bitcoins in an Off-line wallet securely and encrypted, you can do so by accepting our terms and conditions of that service. In our BrokerCoin Wallet tab, or in our customer service media, you can contact us if you need more information about offline storage.

You can also have your own wallet, storing your bitcoins yourself, so we recommend the following official bitcoin’s wallet, in which you will only need a bitcoin address to receive them, they are the following:

Blockchain

Known online wallet, which has proven to be one of the safest so far, allows you to make backup copies of it to your email, and do not keep any information on the web, as well as backup copies of your wallet they are totally encrypted.

Bitcoin Core

Bitcoin Core is the Bitcoin client and the backbone of the network. It offers a high level of security, privacy and stability.

If you need help, we also have a service, online and local installation and encryption of wallet, contact us through our customer support BrokerCoin and we will inform you without commitment.

We work every day to be able to give more payment options to our customers, so far, the payment methods we accept are the following:

SEPA and national bank transfer.

Instant cash deposit at the ATMs of Bankia.

Deposit in cash in the counters of the entities of Bankia.

Credit or debit card.

iuPay wallet payment.

BrokerCoin is connected to more than 10,000 ATMs, where you can exchange your bitcoins or any other cryptocurrency to euros, wherever you are and receive the cash in any ATM Bankinter, Abanca, Cajamar, Evo Bank, ING Direct, Banco Popular, Caja Laboral or Bankia.

It is not necessary to be a client of any of the previous banks, it is only necessary to enter the pin that BrokerCoin will provide you, as well as the reference that you will receive by SMS from the Halcash network. Fast, easy and useful wherever you are.

Yes, bitcoin is completely legal in our country. If you need legal or tax advice, you can contact us through our customer service and we will put you in touch with professionals in the field.

Yes, in addition to the currencies available in our purchase/sale menu, BrokerCoin has access to the world cryptocurrency markets, any currency you are interested in is available within 24 hours *. We will also be happy to advise you on the purchase of the most relevant currencies of the moment, which can give a profitability to our customers. * If the purchase is greater than €1,000, the estimated time may vary depending on the market liquidity of the chosen cryptocurrency.

BrokerCoin applies a fee for its cryptocurrency services, which vary depending on the amount you want to buy. The charges are

:

- (€0-1,000) 7.5%

- (1,000-5,000) 8%

- (+ €5,000) 9.5%

Keep in mind, the higher the amount you want to buy, the harder it is to obtain it in markets with little liquidity at a good price, often depending on the currency, this process may take days or even weeks, in order to obtain the largest amount of coins and at the best price for our customers and that in time, the price of this service is more than profitable for our customers.

Most of the payment methods available in BrokerCoin do not have commissions, however, we cannot assure that some banking entities apply commission to their clients, for the transfers or income in the bank branches.

The commission that applies the bitcoin network is not discounted from the amount of bitcoins you have bought, and it varies depending on the amount of bitcoins you buy. It can vary between 2-5 cents/€, at 1-2 € if it is a purchase of more than €5,000 for example. However, BrokerCoin always tries to optimize network commission, to pay as tight as possible and ensure their customers, so that they receive the maximum amount of bitcoins they have purchased.

Yes, if you have not made the payment yet and your bitcoins have not been sent, you can cancel the transaction. However, if you have already made the payment or your bitcoins have been sent, it is not possible to cancel the service.

Once you have bitcoins in your wallet, through our bitcoins purchase/sale tab, make a sale request. You just have to put the amount of bitcoins you want to sell and you will see the amount of euros you will receive. Once we have received the bitcoins in the bitcoin address that we will provide, your payment will be processed. * Please keep in mind to receive cash at the ATM through halcash, you can select multiples of € 10 or € 20 and without decimals. The money is always delivered when the bitcoins or cryptocurrencies have reached the BrokerCoin wallet. If you have any problem or delay in receiving your payment, please contact our customer service.

Send us your CV to info@brokercoin.com

Of course, you can contact us, through our customer service, either by phone or by email at info@brokercoin.com, in the subject you can put the company you represent. We have a press tab, where you can download our logo in various formats.